Week 2: Session 3 – Patient Care and Communication

Text Explanation for Session 3

1. Effective Patient Communication

• Importance of Communication: Effective communication is essential in healthcare to ensure patient safety, build trust, and provide high-quality care. As an LXMO, you often interact with patients who may be anxious, in pain, or unfamiliar with radiographic procedures. Clear communication helps alleviate fears and ensures cooperation.

• Verbal Communication Techniques:

  • Use Simple Language: Avoid medical jargon. Explain procedures in terms the patient can easily understand.

  • Tone of Voice: Maintain a calm and reassuring tone to help put the patient at ease.

  • Pace of Speech: Speak at a moderate pace, allowing the patient time to process information and ask questions.

• Non-Verbal Communication:

  • Body Language: Open posture, eye contact, and nodding can convey empathy and attentiveness.

  • Facial Expressions: A friendly smile and attentive expressions help build rapport.

  • Gestures: Use appropriate hand gestures to emphasize points or guide the patient.

• Active Listening:

  • Pay Attention: Fully concentrate on what the patient is saying without interrupting.

  • Reflect and Clarify: Paraphrase or summarize the patient's statements to ensure understanding.

  • Show Empathy: Acknowledge the patient's feelings and concerns.

• Addressing Patient Concerns:

  • Provide Reassurance: Explain safety measures and the routine nature of the procedure.

  • Educate: Offer information about what to expect during and after the procedure.

  • Encourage Questions: Invite the patient to ask questions to alleviate anxiety.

2. Patient Care and Comfort

• Patient Preparation:

  • Instructions: Provide clear pre-exam instructions (e.g., fasting, clothing removal).

  • Assistance: Help patients change into gowns or remove accessories.

  • Verification: Confirm patient identity using at least two identifiers (e.g., name and date of birth).

• Positioning for Comfort and Accuracy:

  • Use Positioning Aids: Utilize sponges, cushions, or straps to support the patient.

  • Explain Movements: Inform the patient before repositioning to avoid surprises.

  • Monitor Comfort: Regularly check if the patient is comfortable, adjusting as needed.

• Special Needs Patients:

  • Disabilities: Adapt techniques for patients with mobility issues or disabilities.

  • Language Barriers: Use interpreters or visual aids when necessary.

  • Pediatric Patients: Employ age-appropriate communication and involve parents or guardians.

• Infection Control and Hygiene:

  • Hand Hygiene: Wash hands before and after patient contact.

  • Personal Protective Equipment (PPE): Use gloves, masks, or gowns as required.

  • Equipment Cleaning: Disinfect imaging equipment between patients.

3. Patient Safety and Legal Considerations

• Patient Identification:

  • Two Identifiers: Use methods like asking for the patient's full name and date of birth.

  • Avoid Assumptions: Never rely solely on room numbers or bed tags.

• Privacy and Confidentiality:

  • HIPAA Compliance: Keep patient information confidential.

  • Modesty: Provide gowns and ensure patient dignity during positioning.

• Informed Consent:

  • Explanation: Clearly describe the procedure, risks, and benefits.

  • Consent Forms: Obtain signed consent when necessary.

  • Right to Refuse: Respect the patient's decision to decline the procedure.

• Documentation:

  • Accurate Records: Document procedures, patient reactions, and any incidents.

  • Timeliness: Complete records promptly to ensure information accuracy.